PP car owners responded to owners complained that three owners were very satisfied

Photo of three owners and vice president of marketing (from left to right Mr. Su, Zhao Qing, Mr. Zhang and Mr. Jiao)

Zhao Qing told reporters, "First, the company attaches great importance to the opinions of every user from top to bottom. We will take seriously any problems that users report and will synchronize the first time after the facts have been ascertained; secondly, it has been confirmed to be true. Problems, on-site solutions, the need for time to query clear issues, depending on the complexity of the situation promised 1-2 weeks to investigate clearly and give solutions; Third, PP car rental companies always uphold the 'customer first' corporate values, For users and media, any problems they report will be actively resolved and will be supervised by users and the media!"

According to Xinhua News reported on this matter on March 15, the PP rental car responds as follows:

　　 1. Problems reflected by Mr. Su

(1) After the order began to hand over the vehicle to the designated tenant, it was found that the driver who drove his own vehicle was not the tenant himself. When the driver was discovered, he turned away.

Response: In principle, tenants are not allowed to transfer the car to other people. Under normal circumstances, the tenant should return the car to the owner at the designated place. As long as the owner himself gets the car key even if the car is returned, this is the only standard to return the car, there is no evidence that the owner of the authenticity, and the owners expressed before and after the inconsistent, is still continuing the investigation.

(2) The car body has scratches and requires compensation for vehicle damage.

Reply: We are assisting in the collection of evidence. After the completion of the inspection, Mr. Su will be contacted for the first time. If the insurance requirements for vehicle damage are met, we will promptly claim compensation.

(3) The mobile phone could not dial the customer service hotline and the number was suspected to be blocked.

Answer: The customer service staff made a short-term call restriction due to continuous speech insults from the user. The follow-up has been lifted, and the staff involved were criticized and educated.

　　 2. Problems reflected by Mr. Jiao

Mr. Jiao said that after renting the vehicle to the designated tenant, the vehicle was bizarrely missing and requested that the vehicle be retrieved and compensated as soon as possible.

Answer: We had already reported to the police with Mr. Jiao on March 13th. Since the admissibility of the case took time, we were also negotiating with Mr. Jiao on the compensation plan. During the chase period, we also paid compensation to the owner and later passed the police. Confirmation confirmed that the vehicle could not be recovered, and the PP rental car will give the vehicle owner the missing value of the same vehicle in the same year. The police investigation has made any new progress. We will contact Mr. Jiao for the first time and compensate for their corresponding losses.

　　 3. Questions reflected by Mr. Zhang

Mr. Zhang reflected that the vehicle that was hosted on the platform was removed and asked to be unhidden.

Answer: The investigation found that Mr. Zhang repeatedly violated the rules of the platform and used other people (Mr. Su in this article) to swaddle each other through coupons, thus hiding his vehicle. In view of Mr. Zhang's initiative to come into friendly communication and promise to follow up with a car owner who complied with the platform rules, we decided to cancel the concealment of its vehicles. If a subsequent violation is found, it will be processed again according to the platform rules. As the largest online car rental platform in Asia, PP car rental needs to protect the legal rights of the largest number of owners and tenants and prevent individual speculators from abusing platform trust.

　　 4, P2P rental car is not "illegal operation"

Under the P2P car rental model, the owner’s rental vehicle is an act of the civil entity exercising its property rights. It does not provide drivers or provide operation services, and does not belong to road transport or vehicle operations. We believe that "operation", as a legal concept, refers to the business activities of natural persons and legal persons for the purpose of making profits, providing transportation services such as car drivers and vehicles, and belongs to the category of transportation. In the P2P car rental mode, the owner of the rental car is only the vehicle itself. No car service is provided, and the provisions of the "Regulations of the People's Republic of China on Road Transport" should not apply.

In the P2P car rental model, the legal relationship of car rental is: the platform provides transaction information, the owner directly rents the vehicle to the tenant, and the lease legal relationship occurs between the tenant and the owner, and the platform does not have the behavior of renting or subleasing the vehicle.

For private powers, “the law can be banned,” and there is currently no law that prohibits private cars from sharing leases. It is not illegal for private car owners to lease their own vehicles. We have also been confirmed by the relevant staff of the National Ministry of Transport. P2P car hire is legally compliant in China and can be implemented.

In the "two sessions" just concluded, Li Keqiang clearly put forward the "Internet +" strategy in the government work report, encouraging the transformation and innovation of traditional industries through new technologies such as the Internet and the mobile Internet, and improving the use of idle resources through "Internet + transportation". The rate and reduction of the vacancy rate can be said to some extent a great recognition of the Internet car rental model.

　　 5. The birth of new things must be accompanied by challenges

The P2P vehicle sharing model led by PP Rent-a-Car is a beneficial exploration of integrating idle resources, reducing tail gas pollution, and promoting energy conservation and environmental protection. It has become more mature and popular in some resource-rich developed countries. The current development environment in China is even more positive. The significance and value.

The development of any new things is not easy and will inevitably encounter a variety of problems and difficulties. In this regard, the majority of users are also fully understandable, generous and inclusive, caring support, PP car rental will be based on the "customer first" Principles, and actively strive to resolve various issues reflected by users' friends.

P2P car rental is still a very young sunrise industry in China. We hope that all sectors of society and media friends can objectively and rationally view the current problems in the development of the industry. We hope to work together with the whole society to promote the healthy and sustainable development of the industry. Optimize idle car resources, ease traffic congestion and create a beautiful blue sky.