The reporter was informed on July 3, 2011 that Foton Motors and Futian Cummins Engine jointly worked together to create a "one-stop" service system to provide vehicle services for the full range of Futian-equipped models of Futian engines, that is, the service site for owners to Futian. It can solve all problems from the engine to the vehicle at one time, so as to achieve the goal of simplifying procedures, professional and efficient service.
It is reported that relying on the robust service network that Foton Motor has built over the years and the continuous service advantages created by the deep integration of both parties, Foton Cummins is expected to become the most complete service platform in the domestic engine market. In the 15 years of achieving leap-forward development, Futian has always put the promotion of service concepts and the development of service systems as the top priority for development, and has established a “whole-worry-free†service brand with exclusive advantages. Fukuda has successively built the industry's most advantageous three service platforms - the largest service network: more than 4,700 service stations covering the country, with a service radius of 50 kilometers or less; and the largest 24-hour call center with nearly 100 full-time agents. The user's service needs can be achieved in a timely manner, on demand; the most powerful parts supply platform: Due to the adoption of information management, the responsiveness of parts supply is at the leading level in the country. These platforms can be said to be difficult to surpass their competitors in the short term.
As the world's top independent engine manufacturing company with more than 90 years of development history, Cummins controls the most advanced diesel power technology in the world. At the beginning of the cooperation, both parties aimed to jointly develop and promote forward-looking high-tech products for the 21st century. It is understood that as of the end of 2010, Futian's Futian Cummins vehicle maintenance network 2362, Futian Cummins Engine 745 special maintenance network, is currently the largest engine maintenance platform. At the same time, with the industry's largest 24-hour call platform, vehicle and engine technical support synchronization and other measures to fully protect the "one-stop" service, fast response and efficient and timely.
Because the engine parts and non-engine parts share a common supply system for the parts market, the process is short and the timeliness of supply is high, which can guarantee that common parts and wearing parts are in place 24 hours, respond to various emergencies in time, and avoid “wanting in the user’s maintenance process. The frustration of "maintenance, first-aid, etc." is one of the strengths that Futian Cummins has been able to bring to the service. In addition, Futian Cummins launched the most competitive product warranty policy in line with the domestic situation: 18 months/160,000 km warranty for major components, and 12 months/80,000 km for electrical and wearing parts, an increase of 50% year-on-year, and for all Users provide one free warranty.
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